Online Shopping Terms "Unconditional Return Within Seven Days" Will Become Mandatory Requirement.

< p > January 1st, Jingdong self operated commodities began trial "new consumer law", and many other electricity suppliers will follow up later.

According to the analysis of the industry, in the future, under the new rule of "return to the rules", the pressure of "a href=" //www.sjfzxm.com/news/index_cj.asp "/a" will become bigger and bigger.

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< p > < strong > > "three bags" changed to "seven days return" < /strong > < /p >.

< p > it is understood that the current "elimination method" for goods returned to use the "three package" policy: for the state regulations or operators and consumers agreed to repair, replacement, refund of goods, during the warranty period two repairs still can not be used normally, the operator should be responsible for more replacement or return.

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< p > using 20 years ago substantive paction rules to regulate the rights and responsibilities of the two sides of the online paction, it can not be clearly understood, and the results are unclear.

According to the data provided by the consumers' Association of our province, the number of complaints online shopping has been ranked the top ten of all kinds of complaints in recent years.

Among them, complaints about group buying and online shopping return are among the top two complaints of online shopping.

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< p > and the "new consumer law" stipulates that the goods provided by the operator or < a href= "//www.sjfzxm.com/news/index_q.asp" > Service > /a > do not meet the quality requirements. Consumers can return the goods according to the state regulations or the parties concerned, or require the operators to fulfill their obligations of changing and repairing.

If there is no agreement between the state and the parties, the consumer may return the goods within seven days from the date of receipt of the goods. After seven days, the consumer can return the goods in time, and fails to meet the statutory conditions for cancelling the contract.

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< p style= "text-align: center" > < img border= "0" align= "center" alt= "" src= "" /uploadimages/201401/04/20140104035444_sj.JPG "/" < > > "

< p > however, the twenty-fifth provisions of the "new Elimination Act" are: consumers custom-made, fresh and perishable, digitized goods, newspapers and periodicals delivered, and goods that are not suitable for return according to commodity nature.

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< p > < strong > electricity supplier New Year's policy of revision and replacement: < /strong > /p >

< p > "now the regulations on the return of electricity suppliers are mostly from the self-discipline of enterprises and industries, or the extension of market competition from price to backstage."

Lu Zhenwang, an electricity supplier observer, said the biggest problem at present is that the requirements of the electronic commerce websites are not uniform, and the various regulations make consumers tired.

Even if Taobao first launched the 7 day unconditional return in the industry, it is also a voluntary principle for sellers.

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< p > reporter has learned that although there are more than 2 months from March 15th, the electricity supplier has begun to modify the policy of refund and replacement.

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< p > January 1st, Jingdong announced that the "new consumer law" began to be tried out of its own category. Users can buy Jingdong products within 7 days, and there is no reason to return them.

After its targeted training, its open platform businesses will also gradually implement the "new consumer law".

And many other business enterprises also said they would follow up later.

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< p > Lu Zhenwang said that the "new consumer law" seven days free return regulations stipulate the electricity supplier's after-sale system as a whole, further protecting the legitimate rights and interests of consumers and increasing the illegal cost of operators.

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< p > however, part of the existing policy of return of goods and electronic business enterprises is still different from the "new consumer law".

For example, shop No. 1 stipulates that when the same user purchases more than 2 pieces of the same commodity, he will no longer enjoy no reason to return the goods. Some electrical appliance providers stipulate that "the category of electrical appliances is a special commodity and will not be returned after receipt of non quality problems."

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< p > < strong > industry extension < /strong > < /p >

< p > < strong > small and medium-sized Internet merchants or live harder than /strong < /p >

< p > implementation of the "seven day free refund" rule, the small and medium-sized a href= "//www.sjfzxm.com/news/index_s.asp" > the electricity supplier < /a > will face greater business pressure.

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< p > "for Tmall, Jingdong, suning.com, Dangdang, Yi soon network and other large business platform, the implementation of the" new consumer law "is perfect in the existing after-sales system, as well as the unification of the whole industry standard, but for Taobao's small and medium-sized stores, it means that the competition will be even more tragic.

Insiders say.

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< p > industry insiders say that many small and medium-sized Internet sellers still follow the operating route of small profits and quick turnover, of which 9.9 yuan is the way to earn profits through small profits.

But after the implementation of the "new consumer law", if the quality of the small profits can not satisfy the consumers, it may lead to a lot of returns, which will not only affect the reputation of the shops, but also the cost of express delivery.

As a result, small and medium-sized businesses may consider changing the way of operation.

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< p > in addition, analysts said that the "new consumer law" did not provide clear rules for other commodities which are not suitable for return according to the nature of commodities, which led to different interpretations of enterprises, and also became one of the difficulties in the implementation of "new consumer law".

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